Privacy policy

Who we are

Homely Heating Group Ltd ("we", "us", "our") is the data controller responsible for your personal information. We are a company registered in England & Wales under company number 14576536, with our registered office at 5 Prospect Place, Millennium Way, Pride Park, Derby, England, DE24 8HG.

If you have any questions about this policy or how we handle your data, contact us at info@homelyheatinggroup.co.uk or on 07496 925309.

What information we collect

When you contact us through our enquiry form, we collect the details you provide: your name, phone number, email address, postcode, the service you are interested in, your preferred date, and any message or job details you choose to share.

We do not collect payment details through this website.

How we use your information

We use your information solely to respond to your enquiry, arrange and carry out the work you have requested, and contact you about your booking or quote. Our lawful basis for this is to take steps at your request before entering into a contract, and our legitimate interest in responding to enquiries about our services.

Who we share it with

We do not sell or rent your personal information, and we never share it for marketing purposes. We use trusted service providers to help us run the website and receive enquiries (for example, our form provider Formspree, which delivers your enquiry to us by email, and Microsoft, which provides the Clarity analytics tool described below). These providers only process your data on our instructions. We also use Nimbata, a call tracking provider, which records and reports on calls made to us; see the call recording section below.

Call recording

When you call us, your call may be recorded. You will hear an announcement before the call connects.

We do this to check the quality of our service, to make sure we have understood correctly what you need, and to see which of our adverts lead to enquiries. Our lawful basis is our legitimate interest in running the business properly and improving the service we give you.

Recordings are processed on our behalf by Nimbata, our call tracking provider, who act only on our instructions. We keep recordings only for as long as we need them. You can ask us how long we keep recordings and where they are stored by emailing info@homelyheatinggroup.co.uk.

If you would rather not be recorded, you are welcome to contact us using the form on our contact page, by email, or on WhatsApp instead.

How long we keep it

We keep enquiry and customer records only for as long as necessary to provide our services, meet our legal and accounting obligations, and handle any follow-up or warranty matters. When information is no longer needed, we securely delete it.

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to request a copy in a portable format. To exercise any of these rights, email us at info@homelyheatinggroup.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses a small amount of essential browser storage to remember your cookie choice, and optional analytics cookies that are only set if you accept them. Those optional cookies fall into two separate categories you can accept or refuse independently: analytics, covering Google Analytics and Microsoft Clarity (which produces heatmaps and session recordings of how pages are used), and advertising measurement, covering whether one of our Google adverts led to an enquiry. Neither stores anything on your device until you turn it on. Anything you type into a form is hidden from those recordings and never reaches Microsoft, and we never use any of this for personalised advertising. Rejecting analytics does not affect how the site works. Full details, including how to change your choice at any time, are in our cookie policy.

Any data you enter into a form is only sent when you choose to submit it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page. This policy was last updated in September 2026.