Frequently asked questions

No, there is no charge just for us to turn up. You only pay for the work we do: labour is charged from our standard hourly rate, and we will always agree a fixed price for any repair before we start, so there are no surprises.

We accept all major debit and credit cards, bank transfer and cash. You will get a clear, fixed price agreed before any repair work begins, with no hidden extras.

Yes, quotes for installations and planned work are free, and a quotation is a fixed price valid for 30 days. Diagnosing a fault is chargeable work, billed from our standard hourly rate. Full details are in our terms and conditions.

For genuine emergencies we aim to be with you within 2 hours across our Cambridge core area. Call us and we will give you an honest arrival time on the spot. See our emergency call-out service.

We are based in Cambridge and cover Cambridgeshire, Hertfordshire and London. Cambridge and the surrounding villages are our main service area. If you are a little further out, just ask. More detail on our areas covered page.

We are open Monday to Friday, 8am to 8pm. We also cover evenings, weekends and bank holidays for emergency call-outs, charged at our out-of-hours rate, which we will tell you about before we attend.

Yes. All gas work is carried out by Gas Safe registered engineers, and we are fully insured and DBS checked for your peace of mind.

Every job is backed by our 12-month workmanship guarantee. If something is not right, we will come back and put it right.